The Camera Settings can be accessed as following: Open Live Video of the camera -> tap the Settings button in top right corner -> You’ll see a list of options. Tap an option to check or change it.

Open Live Video of the camera -> tap the Settings button in top right corner -> You will see the option list,  tap ‘Device Name‘ -> you can update camera name and tap Apply button.

You can set a new password via email. Here’s how to do it:
– On app login page, tap ‘Forgot Password‘
– Make sure your account email is correct, then tap ‘Send code‘
– Check your email for a message from UBIA (notifier@ubianet.com) with the subject ‘Please confirm verification code.’ Find the verification code in the email and enter it into the app, then tap ‘Next‘
– Now you can set your new password by entering it twice.
– You will see the login page again. Delete the old password if there is,  enter your new password, and tap the ‘Login’ button.
– You should be able to log in to the app now.

Note: If you don’t receive the email with the verification code, please contact our support at support-us@kinetcam.com, and we will reset it for you.

Video delay is typically caused by weak WiFi signal strength. Here’s how to troubleshoot: 
– Check your camera’s location:

If installed outdoors: Consider adding a WiFi repeater near the installation area to boost signal. Alternatively, temporarily move the camera indoors closer to your router for testing

– Test the live video after adjustment:

If performance improves, this confirms the original location has weak WiFi signal. If no improvement, please contact our support team for further assistance.( support-us@kinetcam.com)